The workshop aims to outline the next challenges in the world of P&C claims management with the increasingly sophisticated use of data and digital technologies.
Among the topics at the center of the meeting:
- Personal customer experience & behaviour in the insurance aftermarket
- Apps, video-expertise and IOT: what is the quality of the data?
- AI and claims management: from damage estimation to added value for the customer
- Fraud management and dispute management: the role of digital
