Cetif Summit
The summit explores the new paradigms that the evolution of the customer experience is determining in the relationship with the retail customer and the evolution of increasingly phygital distribution networks
Among the topics at the center of the meeting:
- The evolution of the customer, new services and effects on the financial value chain
- AI and Customer Experience 4.0: Smart Personalization
- The role of the distribution network: models, agreements and digitalization
- Human touch of digital channels
- The consultant of the future: skills, AI
- The effects of regulation on the customer and service models
Find out more on the CETIF website
